Cancellation policy

Registration may be canceled through a written communication to the following email: recepcion@alqueriadelbasket.com

The date of receipt of such communication will be taken into account for the total or partial refund of the activity, which will be made according to the following parameters:

  • Cancellation 30 or more days prior to the start of the activity: 100% refund.
  • Cancellation between 29 and 20 days before the start of the activity: 75% refund.
  • Cancellation between 19 and 10 days before the start of the activity: 50% refund.
  • Cancellation within 9 days before the start of the activity or once the activity has started: no refund.

In cases of cancellation due to justified major cause (hospitalization, emergency surgery or serious injury involving a fracture that makes it impossible to participate in the activity) in which 100% of the amount paid in cash is not refundable, those affected will receive a discount voucher for the remaining percentage that can be redeemed in future registrations to our activities. In order to benefit from this discount voucher, the situation of major cause must be duly justified by presenting supporting documentation.